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英语投诉信的格式(专升本英语作文保底10分模板——投诉信)
2023-07-09 10:58:01
Mars
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来源:库课网校

英语投诉信的格式。专升本英语考试的历年真题一般有以下几类:书信类、通知、告示、纪要、图表类、文字类这些。只要把这几种类型搞定,就能解决作文。

英语投诉信

为什么要背模板?

大多数同学的英语水平都挺一般,经常会出现逻辑不通,内容浅显,表达不清楚等问题。而模板的意义就在于框架+素材,能在给你提供保底分数的情况下给予冲刺高分的可能。灵活使用一份好的模板,是花少量时间得高分快最好的途径。

作文通用框架

书信类

【第一段】寒暄+写信目的(两句话)

【第二段】过渡句+关键句(同公务书信)

【第三段】祝福语/重申目的+期待回信

通知类

【第一段】明确目的

【第二段】过渡句+关键句

【第三段】重申目的+更多联系方式

图表类(重点)

总体框架:

【第一段】 整体描述+具体数据描述2句 (静态/动态)

【第二段】 过渡句 +现象原因论证

【第三段】 结论/预测/评价/建议/措施

文字类作文总体框架:

【第一段】总结并改写题目关键句/主题句+说明立场

【第二段】表明态度(完全同意/部分同意/完全不同意)+论证(同图画类论证语料库)

【第三段】总结立场/观点

投诉信

【文章结构】

第一段:我要投诉这次服务。

第二段:写明投诉原因

第三段:阐述要求,并表示自己期望回复。

【万能句式】

一、篇首句

1. I am writing to you about... which I received/bought...

我写信给你是关于...我收到/买了...

2. Iam going to complain about...

我要投诉......

3. I am writing to inform you that I am dissatisfied with your.

我写信通知你,我不满意你的.....

4. I feel sorry to trouble you but I am afraid that I have to make a complaint about.

很抱歉,打扰你了,但我恐怕不得不向你投诉...

5. I wish to draw your attention to the problem that I bought.

我想提醒您注意我购买......的问题

6. I am writing to make a complaint about…

我写信是要投诉……

7. I feel sorry to trouble you but I am afraid I have to make a serious complaint.

我很抱歉打扰你,但恐怕我必须提出严重的投诉。

二、篇中句

1. When I took... out of the bag and examined... closely, I found...

当我拿…从包里出来检查……仔细地看,我发现……

2. When I unpacked...and tried to use it,it did not work.

当我打开时……我试过了,但没有用。

3. I will appreciate it very much if you could...

如果你能......的话,我将非常感激

4. I would be grateful if you could...

如果你能......的话,我将感激不尽

5. I trust you will take my complaints seriously and...

我相信你会认真对待我的投诉和......

三、篇尾句

1. I would be grateful if you could...

如果你能……我会很感激。

2. I look forward to your dealing with these problems without delay.

我期待着你毫不拖延地处理这些问题。

3. I hope that my problem will get your consideration.

我希望我的问题能得到您的关注。

4. We do hope that you'll take measures to solve the problem.

我们希望你们能采取措施解决这个问题。

5. I will appreciate it very much if you could…

如果你能……我将非常感激。

6. I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.

我必须让你完全明白,如果没有令人满意的解决方案,我将保留采取法律行动的权利。

模板与例题

To whom it may concern.

I am________(自我介绍). ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________.

The reason for my dissatisfaction is________(总体介绍). In the first place,________(抱怨的第一个方面).In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉)to________(抱怨的方面给你带来的后果).

I appreciate it very much if you could________(提出建议和请求),preferably________(进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限)Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Hua

【真题演练】

假如你是李华,周末在书店购买了一本英文小说。回家后你发现书本有质量问题,与店员理论,其服务态度不好,因此你决定给书店经理写一封投诉信。内容包括:

1. 反映存在问题;2. 提出解决方案。

注意:

1. 写作词数应为80左右;

2. 请按如下格式在答题卡的相应位置作答。

Dear Manager,

____________________________________________________________________________________

【优秀范文】

I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.

Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.

Yours,

Li Hua

【导语】本篇书面表达属于应用文。假如你是李华,周末在书店购买了一本英文小说。回家后你发现书本有质量问题,与店员理论,其服务态度不好,因此你决定给书店经理写一封投诉信。

【详解】1.词汇积累

遇到:come across→run into

购买:buy→purchase

严重地:seriously→severely

拒绝:turn down→refuse

2.句式拓展

合并简单句

原句:Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled.

拓展句:Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.

【点睛】[高分句型1] I am writing this letter to complain about some problems I have come across recently in your bookstore. (运用了省略关系词的定语从句)

[高分句型2] Now, I'm wondering whether you can refund or exchange a new one for me. (运用了whether引导宾语从句)

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